The property provides lake views, a sun terrace, a fitness centre, an outdoor swimming pool and a … Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant. I would recommend a higher temp for the pool, if possible. Our only complaints are: getting charged for Fiji water that we never opened, the price of the food (presentation was great but the taste wasn’t-we didn’t even eat our $7 cookie or $60 breakfast), the curtains didn’t close all the way and left pretty significant gaps letting the city lights and sunlight in, and lastly, some of the furniture in the room was very scratched and dented up. 7.4K likes. Best, Alessandra Armas Guest Experience Manager, Good afternoon Mr. V., Thank you for taking the time to share such wonderful feedback on your recent stay at Fairmont Austin. Will definitely give this hotel another try in the near future! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sitting in the hot tub while sipping cocktails from Rules & Regs Bar on a cold night was perfect! I sincerely apologize we were unable to deliver the lake view for your stay, however am happy to hear you had an enjoyable stay. Yay for your PEOPLE! Jessica P. Families - 24/03/2020 Confirmed reviews ALL, First time visitor very pleased with the quality and location, Kris Couples - 24/03/2020 Confirmed reviews ALL. What food & drink options are available at Fairmont Austin? Now £96 on Tripadvisor: Fairmont Austin, Austin. Enjoy Fairmont’s always satisfying menu selections in the privacy of your room. We hope that you will present us the opportunity to better serve you in the near future. You should be receiving a refund of $21.44 to the Visa on file. Caring for our valued guests and employees is our top priority. Situated in Austin’s vibrant downtown, Fairmont Austin is conveniently located with easy access to all that the city has to offer. Sincerely, Adam M. Assistant Front Office Manager, Dear Michal S., Thank you for taking the time to share your comments concerning your stay at the Fairmont Austin. We truly hope you choose to join us again in the future, so we may redeem your trust in Fairmont Austin and provide you with an exceptional experience. Despite that I can understand how frustrating the arrival experience must have been. Are Y. G. T. T. H. O. S. I. W. H. T. P. M. N. A. L. Optic fiber technology provides the highest possible speed of Internet connection. Fairmont Austin is ranked #14 among luxury hotels in Austin by U.S. News & World Report. In-Room Dining service is available Sunday – Thursday from 6:30am – 11:00pm, and Friday & Saturday from 6:30am – 12:00am. Fairmont Austin is a 37 story luxury hotel with 1,048 richly appointed guest rooms and suites, including our exclusive Fairmont Gold rooms and suites, featuring private check in, check out and concierge services, lounge access with F and B offering. The only very negative thing about this trip was during my first time at the hotel's poolside bar, Rules & Regs. The bar's menu offers various types of espresso and coffee. Our room was excellent as usual. Check prices, photos and reviews. Fairmont Austin is a 37 story luxury hotel with 1,048 richly appointed guest rooms and suites, including our exclusive Fairmont Gold rooms and suites, featuring private check in, check out and concierge services, lounge access with F and B offering. We are pleased to hear that your stay exceeded your expectations and the service from our team impressed you! Which popular attractions are close to Fairmont Austin? View deals for Fairmont Austin, including fully refundable rates with free cancellation. We hope that you will present us the opportunity to better serve you in the near future. Two New Hires for Fairmont Austin Thomas J.W. Best, Alessandra Armas Guest Experience Manager. If I can assist in any way, please let me know. Buy the legendary Fairmont Bed, luxury bedding, linen, pillows, bathrobes & more, including a selection of Fairmont Teas and exclusive Le Labo Rose 31 Toiletries. Thank you again for sharing your experience, and we already look farward to welcoming you back soon. Now $120 (Was $̶3̶7̶9̶) on Tripadvisor: Fairmont Austin, Austin. The hotel has a modern but also classic look to it, much better than the outdated Fairmont in Dallas that I stayed at a few weeks back. There are more places to choose from in the Austin area. Food and service were exceptional. This property is located a short distance from Capitol Building and Frank Erwin Center - University of Texas. In Room Entertainment - 50-inch flat-screen TV with premium channels. With its convenient location, the property offers easy access to the city's must-see destinations. They will not release pictures proving otherwise and am getting the run round from management. Embark on a unique and luxurious journey at Fairmont Singapore, located in the heart of the lion city. Customer review rating 4.6/5 8,991 reviews, I can take advantage of the Members' rate. Best, Alessandra Armas Guest Experience Manager, Accessibility for people with reduced mobility, Accessibility for people with reduced mobility Details. Ryan also promised that he would ensure the next trip I stay at Fairmont Austin will be a memorable experience, though I have yet to receive his email as noted during our call. Their goal is to assure a hassle free, outstanding visit. "The Fairmont is destined to become a landmark luxury hotel in downtown Austin, with its expansive entrance and impressive amenities" Full review Time Out "With 1,048 rooms and suites and stunning views of Lady Bird Lake, the hotel is a meeting point during the … He really listened to my concerns and tried to resolve the issues with the team. I trusted his recommendation and went with it. This is the new, iconic meeting place of Austin and the beating pulse of Fairmont. I had "the nibble" which was a sushi platter with shrimp cocktail! At the heart of the vibrant Central Business District, Fairmont Austin is uniquely situated alongside the lush greenery of Palm Park and Waller Creek, with exclusive and direct access to the Austin Convention Center. I had to ask my friends again to try, and they all said it was the same taste. I will share your comments with our team. In-Room Dining can also assist with planning special events or small … Nearby attractions include The Escape Game Austin (0.4 km), Esther's Follies (0.5 km), and Rainey Street (0.4 km). We are pleased to hear that you and your dog fell in love with the property and your stay exceeded your expectations! I quickly led the waiter know about the drink, and he offered suggestion for the Island Hopper, stating that it would be on the sweeter side and better instead. The Fairmont Austin is a 37-story hotel located on 101 Red River St, in Downtown Austin, Texas.Groundbreaking for the project began on November 3, 2014. We are glad to have provided the backdrop for the creation of so many unforgettable memories and hope to have the opportunity to accommodate you again on your next special event or celebration Kindest Regards, Eglantine Plumerand Guest Experience Director, Good morning Ms. M., We very much appreciate your comments regarding your stay at the Fairmont Austin. Yes, it is 0.7 km away from the centre of Austin. - See 2,683 traveler reviews, 1,052 candid photos, and great deals for Fairmont Austin at Tripadvisor. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. As a guest of Fairmont Austin, you'll find an outdoor pool, a spa tub, a sauna, and a 24-hour fitness center. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. In-Room Dining Sup by the suite’s plunge pool in your bathing suit as the sun slips into the cerulean ocean or snuggle on the couch with the kids for a movie-night dinner. more. "The Fairmont is destined to become a landmark luxury hotel in downtown Austin, with its expansive entrance and impressive amenities" Full review Time Out "With 1,048 rooms and suites and stunning views of Lady Bird Lake, the hotel is a meeting point during the … Upon arrival was told there was an additional charge. Decent stay yes I will have to agree well locate it, Are Y. G. T. T. H. O. S. I. W. H. T. P. M. N. A. L. Couples - 01/04/2020 Confirmed reviews ALL. Though as the night went on, the water became colder due to the drop in temperature. Coffee and tea - hot or cold brew, we've got you. Guests praise the locale. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Customer service wasn't great but the follow up was very good. Local A. Fairmont St Andrews: Beware Room Service! Our relationship with our guests is of paramount importance. It is always a pleasure to receive positive feedback. Guests indulge in exquisite dining, an award-winning spa and state-of-the-art meeting facilities. We appreciate the compliments on the service from our team! Fairmont Austin's 1048 rooms provide minibars, espresso makers, and … A towering icon within Austin's vibrant Central Business District, Fairmont Austin is uniquely located amid the lush greenery of Palm Park and Waller Creek and is steps from all of the city's most sought after destinations . Love that everyone was knowledgeable about what was going on even though it's brand new! Food and Beverages - Espresso maker, minibar, and 24-hour room service. Prices are the average nightly price provided by our partners and may not include all taxes and fees. If I can assist in any way, please let me know. Staff was beyond amazing and very helpful when needed. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Own or manage this property? See 2,749 traveler reviews, 1,068 candid photos, and great deals for Fairmont Austin, ranked #3 of 231 hotels in Austin … Conveniently located restaurants include Moonshine Patio Bar & Grill, Gus's World Famous Fried Chicken, and Chez Nous. I really appreciated the Le Labo amenites they had in the bathroom! Dustin Business - 25/03/2020 Confirmed reviews ALL. Does Fairmont Austin offer any business services? The room was beautiful and room service was really great as well. Seems like the hotel is banking on the Fairmont name to create value that just wasn't created. Fairmont Austin, Austin: See 2,668 traveller reviews, 1,051 user photos and best deals for Fairmont Austin, ranked #3 of 226 Austin hotels, rated 4.5 of 5 at Tripadvisor. Voss has just been appointed managing director of the 1,048-room-Fairmont Austin, opening the summer of next year. See 2,747 traveller reviews, 1,068 candid photos, and great deals for Fairmont Austin, ranked #3 of 231 hotels in Austin and rated 4.5 of 5 at Tripadvisor. Enjoy an outdoor pool, 5 restaurants, and 2 bars/lounges. Fairmont Austin offers accommodation located 100 yards from Austin Convention Center. Please allow me to express my sincerest apologies. The hotel, at 1,400,000 square feet (130,000 m 2), is the largest of the Fairmont hotel chain. Save on your reservation by booking with our discount rates at Fairmont Austin in TX You can enjoy a nightclub and a sun deck on site, as well as a health club, manicure and facials. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Fifth Avenue at Central Park South New York, NY 10019 (212) 759-3000 or (888) 850-0909 plazareservation@fairmont.com Upon arrival was told room did not have tub. Our drinks finally arrived 30 minutes later. Thomas J.W. Fairmont Austin 101 Red River Street, Austin, TX 78701, Texas, United States 1.1km from downtown Show on map We are pleased to hear that you had an enjoyable stay with us! The Fairmont features downtown Austin’s only full-service spa, providing hair and nail salon services in addition to an array of treatments. Taxes and fees that are shown are estimates only. Requested quiet room - we could hear traffic throughout the night, Michele Families - 25/03/2020 Confirmed reviews ALL. Thomas J.W. The check in staff was prompt and courteous, and the room provided to me was on a high floor with a great view of the city/lake and the pool. Which room amenities are available at Fairmont Austin? This is the new, iconic meeting place of Austin. Revue's unique approach to cuisine is defined by its diversity and includes the timeless cuisine of Italy. There was fast and efficient service and we loved the lights around the trees and bar area. The room was impeccably clean, the service excellent. Fairmont Austin, Austin, Texas. We had to wait in line for about 30 minutes to get out there but it was worth it once we got settled in. Are there opportunities to exercise at Fairmont Austin? We also braved the pool in the cold evening, and to our surprise, the water was a little warm and tolerable to swim in - Kudos! Start your morning with a freshly prepared breakfast or wind-down with an exquisite dinner menu. So I Astor girl to see if she could upgrade my room and to my surprise she repeatedly ask her manager twice to see if they can accommodate my request keep in mind the hotel was practically empty, Her supervisor refuse, I Book the hotel with the help of using the gym that day and hopefully the next morning to before I checked out so I called before I booked my room and they say yes the gym will be open, I did got to enjoy the day I checked in but the day I checked out when I woke up it was close and when I went back at 10:00 AM it was still closed so I couldn’t do my work out I understand they were worried about the virus so I left but there was no one at the gym in fact the whole Hotel was like a ghost town everywhere we we got to see two different couples and it was the same two couples,I love the hotel, I enjoy the restaurant at least once every other month we go there to eat, But this experience was not my best to say the least I didn’t one my Price to be lowered or a special treatment I just wish they could have I updated my room free of charge instead of Wanting to charge me $100 extra considering the hotel was practically empty like I said at the beginning ...I seriously hope someone reads this so they can train supervisors and employees at the front desk how to be more hospitable. The hotel has pretty good COVID-19 protocols, but allowed room service on request - so that was nice. Jessica M. Couples - 28/03/2020 Confirmed reviews ALL. Please rest assured that we have taken the appropriate measures to address the problem with our front office team and managers in order to prevent any future occurrence. I would certainly recommend Fairmont to anyone looking for a great stay in Austin. The Fairmont is destined to become a landmark luxury hotel in downtown Austin, with its expansive entrance and impressive amenities. Feel welcome to our elegant and luxurious hotel where we will make your stay an unforgettable experience. All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Valet damaged my car and won’t take responsibility. Five incredible restaurants and bars offer a variety of dining and entertainment experiences (please check hotel website in advance for hours and availability). Bring the Fairmont experience at home. The room was amazing and everyone was very courteous and helpful. If I can assist in any way, please let me know. * … Thanks for an incredible stay. Austin Convention Center is minutes away. Love that everyone was knowledgeable about what was going on even though it's brand new! Almost no one was there, and it was much nicer. Good afternoon JoshF1222, Thank you for taking the time to share such a fantastic review on your stay at Fairmont Austin. CONTACT. The 37-story luxury hotel features 1.048 richly appointed guest rooms and suites with picturesque vistas of Lady Bird Lake, a dramatic cityscape and the State Capitol. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We stayed right at COVID starting up so the bars and restaurants were closed. From the moment I walked in, I fell in love with this place. Fairmont Austin engages guests with the city's famed music scene, celebrated cuisine and diverse artistic lifestyle. Sincerely, Eglantine Plumerand Guest Experience Director, Dear Ms. L., Thank you very much for taking the time to share your comments regarding your recent stay at the Fairmont Austin. I had "the nibble" which was a sushi platter with shrimp cocktail! Voss has just been appointed managing director of the 1,048-room-Fairmont Austin, opening the summer of next year. Elie, Marc, and Ricky check into Aria's Sky Suite in Las Vegas to order EVERYTHING on their room service menu. This was a great experience. What are some restaurants close to Fairmont Austin? Please touch the In-Room Dining button on your telephone for service. It is always a pleasure to receive positive feedback. But staff kindness wins the day and the stay! Book Fairmont Austin, Austin on Tripadvisor: See 2,700 traveller reviews, 1,061 candid photos, and great deals for Fairmont Austin, ranked #3 of 229 hotels in Austin and rated 4.5 of 5 at Tripadvisor. We stayed here on March 20th for my birthday (around the time everything in the city was shutting down because of Covid-19) and every employee we encountered during our stay was very welcoming and professional. Sincerely, Eglantine Plumerand Guest Experience Director, Godo Afternoon Mrs. M., We very much appreciate your comments regarding your stay at the Fairmont Austin. Rooms . After my first trip staying at Fairmont and was treated with the utmost professional service, I decided to return for a second time. Our restaurants adhere to social distancing policies and offer a limited a la carte menu, available to in-house guests only. Everyone at the hotel from security, valet, front desk, bell staff and housekeeping are so professional, accommodating and friendly. Coley M. Families - 14/01/2021 Confirmed reviews ALL. We are pleased to hear that you had an enjoyable first stay with us! Please note, alcohol will not be available after 10:00pm. Carefully-crafted cocktails are offered amid comfortable couches, fireplaces, and bookshelves. The check in staff was prompt and courteous, and the room provided to me was on a high floor with a great view of the city/lake and the pool. Eucalypt Grill. That definitely put a sour taste in my mouth for the evening, and I cannot believe I would be treated in such a way at Fairmont. Fairmont Austin’s spacious rooftop pool offers resort-style amenities with a sophisticated city center backdrop. An overnight sandwich menu will be available. Top room amenities include a minibar, air conditioning, and a flat screen TV. From the moment we pulled up to the property we felt welcome...from the bellman, to the front desk staff and staff we encountered around the hotel.