All online and completely free. off. Purchased a pair of bottoms that had an issue with the stitching. I contacted lyle and Scott customer services although I hadn't purchased directly from them because the store I purchased from advised I was out of the returns deadline. £75. Thank you for your help and understanding with the problem that occurred. As all of our products have a 12 month guarantee, we can certainly resolve your issue with no hassle! This is Why I love this brand and website! We will be sure to pass on the feedback to the team. An incredible selection that offers t-shirts, polos, shirts, hoodies and sweatshirts, jackets, joggers and much more, all with great discounts and up to 75% off the RRP. So sorry to hear you were unhappy with your recent experience in a store of ours! Discover the latest collection of Lyle & scott, founded in 1874.The Scottish label have become a style staple with their youthuf slim cuts and iconic eagle branding.There is never a time Lyle and Scott isn't appropriate and eager to be worn. Why don't you drop us an email on customercare@lyleandscott.com with details of your purchase and some photos of the faulty item, as. Lyle & Scott Trainers In Grey. Filter By Filter Sort by ... Lyle and Scott Shankly II Lace Up Trainers. Bestsellers. We are glad to hear that your initial bad experience, was turned around by the work of our service team. £51. Please can we ask that you provide us with your email address, so we can email you directly to discuss further? Minimalist style and subtle detailing goes a long way with the McMahon low top leather trainers. At the end, Wast of money. Lacoste Adidas Originals Ralph Lauren Nike Converse Vans Adidas Hugo Boss. The customer service was excellent and I received prompt and professional correspondence, resulting in a pleasing outcome. Thanks. Very happy with all aspects and would highly recommend and will use myself again in future. Thanks! Lyle and Scott Quinn Trainers Mens Men's trainers Lace fastening Mesh upper for breathebility Elasticated ankle collar Ankle tab Leather upper Embroidered Lyle and Scott logo Ground contact EVA sole Upper: leather/ textile Lining: textile Outsole: Rubber/ EVAFor our full range of Sports visit BrandMax Amazon.co.uk: lyle and scott shoes Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. They are working in very difficult conditions given the pandemic and the holiday rush, but I was left with the impression that they would do everything they can as fast as humanly possible to deliver the product as well as the service.So thank you very much for your hard work and effort. Three weeks later I had to refer the complaint to the credit card company to resolve. Lauren was excellent in sorting the issue out and even giving me a call back the following day to confirm. Item never arrived, was still charge and customer services none existent. We can also see the reason behind the order failing was in place to protect you, and I can see our customer service representative has already resolved this for you, by pre-approving your next order attempt. The simple outer offers a clean finish to smart and casual looks. Thanks again Jess. I have experienced many levels of customer service with many different companies in the past and I have to say that by far this is one of the best. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. They are working in very difficult conditions given the pandemic and the holiday rush, but I was left with the impression that they would do everything they can as fast as humanly possible to deliver the product as well as the service.So thank you very much for your hard work and effort. A well-deserved 5 rating stars for them! Great job! Returned for free on Saturday and today a replacement arrived, no fuss, no quibble and value for money to boot with the brilliant sales they have. ... FAQ Trending Now Over 100 Designer Brands Over 66,000 Positive Reviews Saved My Bag Account Menu Brands. The Lyle & Scott collection of jackets and coats on Mainline Menswear are suitable for any weather, season or occasion. RRP £110.00 £34.40. Very happy with all aspects and would highly recommend and will use myself again in future. Lyle & Scott Ltd. Normally never write reviews but here we go: I ordered multiple times, most of the times everything was fine. Hello Paul, so sorry to hear this! Bad service. Lyle and Scott. Only the latest review will count in the company's TrustScore. Hello, so sorry to hear this! Thank you so so much guys! Please do contact us directly via email on customercare@lyleandscott.com as we may be able to help you resolve this! Initially I wrote a review here to get a response from the Lyle & Scott customer service as I was trying to locate my international package/order in a panic. Alternatively, if you send an email to customercare@lyleandscott.com we will ensure a manager picks this up accordingly. Lyle and Scott Aurea Trainers. Hi Lindsey, thanks so much for this! Used to be my favorite shop but now never again. They have, in my opinion, gone above and beyond to put things right. Why don't you drop us an email on customercare@lyleandscott.com with details of your purchase and some photos of the faulty item, as. 10/10 ❤️. Shocking. Lyle & Scott Ltd. Great job! 67%. My sons are real fans of Lyle & Scott clothing; good quality for a reasonable price. Good quality, nice discounts.In the last order, there was a pullover that wasn't stitched up properly, so it came loose in the washing machine. Have been on the phone to my bank and they told me it is Lyle Scotts website and that they are waiting to take the funds. Cheapest prices online. Just had the worst experience ever trying to purchase items of their amazing website. £44. Should you wish to discuss further privately, please don't hesitate to send us an email on customercare@lyleandscott.com but we hope you understand we have done all we can! shipping: + $4.30 shipping . Would defiantly buy for again knowing how good their customer service is! We certainly would not ignore any customer emails, so there must be some kind of misunderstanding regarding your query. Menswear from Lyle & Scott. Does’t fit any more. Lyle & Scott continue to maintain their simple and classic approach to style with their collection of jackets and coats. For instance, they didn’t simply stop at letting me know explicitly the current situation of my order, but also made sure to keep me updated on every single step of what was being done to correct the issue.They are also extremely efficient at adapting to try to improve customer experience. Lyle & Scott plus blackwatch check shirt in green. We have looked into this for you, and we can see that it is your bank provider holding these funds, not us at Lyle & Scott, despite what you may believe. The replacement never arrived, I wasn't refunded and customer service never replied to three consecutive emails. Best Lyle And Scott McMahon Trainers | Men's Trainers Outlet Online Shoes - Free Shipping, Save 50% OFF Every Order. Please do contact us directly via email on customercare@lyleandscott.com as we may be able to help you resolve this! All Product Information Customer Q&As Customer Reviews Your question may be answered by sellers, manufacturers or … Whereas communication with and help from DHL was very poor, customer service (Jess) at Lyle & Scott did everything within her reach to help track the parcel and was very helpful and kind. Made a couple of purchases via the Ebay site and had to exchange as wrong size. Once they got in touch with me, they really went above and beyond to ensure that my order was looked into and taken care of. A well-deserved 5 rating stars for them! $72.30. You can wear him a few time when I wash them it get smaller and smaller. Footwear. Three weeks later I had to refer the complaint to the credit card company to resolve. Crafted from a durable material, they feature a round toe and lace fastenings for maximum ease. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Discover the service that only recommends clothes in your style, size and budget. Sometimes, it's all about the trainers. 40%. $51.63 + shipping . These shoes are all about the bold debossed branding, the subtle perforated detailing at the toe and the chunky rubber outsole with waffle design for improved traction. I will pass this onto the relevant people in the team, as they will be glad to hear they have assisted in getting your query resolved. I had some excellent customer service from Jade R at Lyle and Scott. £110. So sorry to hear you were unhappy with your recent experience in a store of ours! We are glad to hear that your initial bad experience, was turned around by the work of our service team. 10/10 ❤️. Please do reach out to us should you need any further assistance. Add mens trainers from. We would simply advise you wait an hour or two for your bank to release these funds for you, before trying again. Returned for free on Saturday and today a replacement arrived, no fuss, no quibble and value for money to boot with the brilliant sales they have. Lyle & Scott Ltd. Lyle and Scott Men. Hi Diana! © 2021 Trustpilot A/S. Just spent £300 at Timberland today with no problems. ... Lyle and Scott. I would like to say a massive public thank you for your assistance and to Marcus in particular who arranged a speedy replacement. 41%. I recently purchased an item of clothing during their online sale which apparently was dispatched but lost by their courier. Don't order here, takes too long.or Will never arrive at allNot responding on emails.Lyle &Scott is the best example of worst costumer service. Just spent £300 at Timberland today with no problems. Great shirt but never gone buy them again. If you could please send an email to customercare@lyleandscott.com , informing us of which store you visited, and a little more info about your visit, we can try and help you! Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. I have experienced many levels of customer service with many different companies in the past and I have to say that by far this is one of the best. Save … Should you wish to discuss further privately, please don't hesitate to send us an email on customercare@lyleandscott.com but we hope you understand we have done all we can! Find true classics here in the Lyle & Scott collection, where expert craftsmanship brings superior quality. Thanks! Not bought any items for a long time but spotted a t-shirt that looked good.Only worn 3 times and cotton already pilling round the neck. I will pass this onto the relevant people in the team, as they will be glad to hear they have assisted in getting your query resolved. We can also see the reason behind the order failing was in place to protect you, and I can see our customer service representative has already resolved this for you, by pre-approving your next order attempt. Bad service. Lyle and Scott Hadrian Trainers. They quickly progressed to knitted outerwear, supplying jumpers, polos and cardigans to the everyday man. Free delivery & returns available. I’m really disappointed. Initially I wrote a review here to get a response from the Lyle & Scott customer service as I was trying to locate my international package/order in a panic. Students get 20% off! One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. Customer reviews: Be the first to write a review; Would you … $160.00. The guys (Jade, Jess & Marcus) that I have spoken with at lyle and Scott have been amazing. Quick reply and very professional, helped me get a replacement sent out quickly and was so lovely throughout the process. We will pass this onto the team accordingly. 5 stars. Lyle and Scott excellent customer service, T-shirt pilling after wearing 3 times, AVOID, Excellent customer service via the L&S Ebay Site, Poor service and non existent customer care. Lyle and Scott Kids. When finally the courier company admitted they lost the parcel, I could only claim about 4 euro with them, whereas the value of the parcel was much higher of course. Hello Scott, we are so sorry to hear of your recent experience! The company began by developing high quality underwear for Victorian Britain. I called DHL express and told them it was wrong, and they said that lyle and scott told them the jacket costed 600 Euro, and not 60 Euro which it actually costed.So lyle and scott did a mistake. Hello Jacqueline, thanks SO much for this feedback - we are really glad to hear you experienced great service! Sizes: 8, 9, 10. Lyle and Scott Vintage low profile lace-up trainers. Does’t fit any more. £85. Hello Jacqueline, thanks SO much for this feedback - we are really glad to hear you experienced great service! Normally never write reviews but here we go: I ordered multiple times, most of the times everything was fine. Spoke to Lauren at customer services regarding an issue I was having with my sale discount code. Jess was super helpful rectifying an issue I had with an item. Lyle and Scott. I’m really disappointed. off. Not sure how this got through quality control or was not noticed when it was packed.Emailed customer services received no response.Will have to think twice before ordering direct from them again. Good quality, nice discounts.In the last order, there was a pullover that wasn't stitched up properly, so it came loose in the washing machine. Hopefully the head of customer support at L&S will see this and give Jade praise because that lady deserves it. ... Lyle & Scott trainers in brown. Quick reply and very professional, helped me get a replacement sent out quickly and was so lovely throughout the process. This again shows their excellent customer service. Dispite informing customer services I received an email two days later informing me that they were investigating the lost item and would sent a replacement. ... Find answers in product info, Q&As, reviews There was a problem completing your request. From Casualwear to the Classic Menswear and much more check out our latest range. Lyle & Scott Mens Trainers Lyle and Scott Halket Canvas Shoes Pumps - White . £40.50. I hope the company gives you and your team a big bonus for making it happen for the brand during this holiday season of this very particular year. Huge range of mens designer clothing. The bold tonal design adds a … Ridiculously bad. Click here for Lyle And Scott Vintage Mens Cooper Trainers White at MandM Direct. The first mail i … Wouldn't recommend you purchasing anything from Lyle and Scott. I would like to say a massive public thank you for your assistance and to Marcus in particular who arranged a speedy replacement. Jess was super helpful rectifying an issue I had with an item. Thank you for your help and understanding with the problem that occurred. Thanks! We would simply advise you wait an hour or two for your bank to release these funds for you, before trying again. Mens Jackets from Lyle & Scott. Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. Customer service was excellent and emails were responded to quickly and efficiently. Alternatively, if you send an email to customercare@lyleandscott.com we will ensure a manager picks this up accordingly. Hello, so sorry to hear this! L&S team. We have managed to locate your recent order on our system and so we have reached out to you via email, to discuss this further. Second time I have purchased a shirt which has come with a fault. Not bought any items for a long time but spotted a t-shirt that looked good.Only worn 3 times and cotton already pilling round the neck. The replacement never arrived, I wasn't refunded and customer service never replied to three consecutive emails. Wouldn't recommend you purchasing anything from Lyle and Scott. Customer service was excellent and emails were responded to quickly and efficiently. Lyle and Scott Men Irvine Trainers - Leather. Sizes: 9. Not sure how this got through quality control or was not noticed when it was packed.Emailed customer services received no response.Will have to think twice before ordering direct from them again. Lyle and Scott. Don't order here, takes too long.or Will never arrive at allNot responding on emails.Lyle &Scott is the best example of worst costumer service. Bought almost 500£ worth of clothing from this company, since not allowed to fit it on the shop had to take a chance, but unfortunately 2 of the items doesn't fit, so have to return but this ridiculous company wont take a return yet can exchange but have to pay more of the price and less 70% the original amount. Thank you so so much guys! I recently purchased an item of clothing during their online sale which apparently was dispatched but lost by their courier. Highly recommended and will definitely be shopping again. One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. Lyle & Scott Trainers In Brown. Shocking. Please can we ask that you provide us with your email address, so we can email you directly to discuss further? off. Lyle and Scott was founded in 1874 as a knitwear company in Hawick, Scotland. ... Goodreads Book reviews & recommendations : Amazon Home Services Experienced pros Happiness Guarantee: IMDb Movies, TV & Celebrities: Kindle Direct Publishing Indie Digital Publishing Made Easy: Prime Now 2-Hour Delivery on Everyday Essentials : Premium outerwear, knitwear and casual wear, crafted with timeless style. Check out our cheap Lyle And Scott Vintage Trainers range all with up to 75% off RRP once it's gone it's gone - hurry Thanks again Jess. Bought almost 500£ worth of clothing from this company, since not allowed to fit it on the shop had to take a chance, but unfortunately 2 of the items doesn't fit, so have to return but this ridiculous company wont take a return yet can exchange but have to pay more of the price and less 70% the original amount. Absolutely first class, one small problem with garment. Find true classics here in the Lyle & Scott collection, where expert craftsmanship brings superior quality. Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. . Hello Neil, thank you so much for the lovely feedback! Dispite informing customer services I received an email two days later informing me that they were investigating the lost item and would sent a replacement. Lyle & Scott Ltd. © 2021 Trustpilot, Inc. All rights reserved. Bedecked with striking chunky soles and embossed with the signature brand labelling, they pair well with a white t-shirt and ripped jeans for a classic outfit. We will pass this onto the team accordingly. Although I had a DHL tracking number, it never arrived with Lyle & Scott. They have, in my opinion, gone above and beyond to put things right. I had cause to contact Lyle and Scott due to a faulty hoodie. Excellent product and quick and polite response from customer service. Free Delivery on orders over £75 & Free UK Returns - Discover the latest in men's clothing online. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. Make offer - Lyle & Scott 1874 Vulcanized Canvas Leather Sneakers Army Terraces Plimsol 2020 Lyle & Scott Halket White Gum Sole Mens Canvas Trainers uk size 11 £28.00 Shop for the latest range of shirts, jumpers, cardigans, polo shirts & polo shirts available from Lyle & Scott. The guys (Jade, Jess & Marcus) that I have spoken with at lyle and Scott have been amazing. Hello Adegun, we are so sorry to hear this has happened! L&S team. So not a very good excuse given Lyle. The customer service was excellent and I received prompt and professional correspondence, resulting in a pleasing outcome. This is Why I love this brand and website! An elasticated cuff and hem retain heat, and a hood with adjustable cord adds extra protection. No order has gone through but I now have £1300 missing from my bank and the person I spoke to could not do anything to help me. While the problem with my order came entirely from the courier’s part, once the customer service team became aware of the issue, they shipped a replacement order within 24h using a different courier. Although I had a DHL tracking number, it never arrived with Lyle & Scott. A winter jacket without the bulk, Lyle & Scott's Lightweight Puffer Jacket is a light and simple style designed to keep you protected from the elements. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. Purchased a pair of bottoms that had an issue with the stitching. Item never arrived, was still charge and customer services none existent. Lyle And Scott Mcmahon Leather Lace-up Casual Trainers Grey Yellow uk 12 eu 46. Discover Lyle And Scott T Shirts for men online with Mainline Menswear. We certainly would not ignore any customer emails, so there must be some kind of misunderstanding regarding your query. Lyle & Scott Founded over 140 years ago by William Lyle and Walter Scott, Lyle & Scott originally started out as a knitwear company based in the Scottish Borders. From Mens Trainers to Mens Flip Flops and Slides, check out our latest range. If you could please send an email to customercare@lyleandscott.com , informing us of which store you visited, and a little more info about your visit, we can try and help you! I do admit feeling very guilty for receiving emails from you late at night, Jess. You just need to send over some photos and the details of your purchase. Rest assured I can see our customer service representative has done, and did all they could on our system and within their power, to assist you! Good offers, smooth ordering process and quick delivery. Free delivery & returns available. We have managed to locate your recent order on our system and so we have reached out to you via email, to discuss this further. Never again . Visit the Lyle & Scott Store. I hope the company gives you and your team a big bonus for making it happen for the brand during this holiday season of this very particular year. Lyle and Scott Mcmahon Textured Trainers. We'll tell you when this drops in price. Do style for less, today. Hello Scott, we are so sorry to hear of your recent experience! Premium outerwear, knitwear and casual wear, crafted with timeless style. Clothing. Second time I have purchased a shirt which has come with a fault. The fault could clearly be seen without unpacking it. Mens Lyle and Scott Gilzean Trainers Runners Lace Up New. Ridiculously bad. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. New This Week ... Lyle And Scott Trainers And Shoes Lyle And Scott Accessories The fault could clearly be seen without unpacking it. Good offers, smooth ordering process and quick delivery. Thanks. Have been on the phone to my bank and they told me it is Lyle Scotts website and that they are waiting to take the funds. Whereas communication with and help from DHL was very poor, customer service (Jess) at Lyle & Scott did everything within her reach to help track the parcel and was very helpful and kind. Once they got in touch with me, they really went above and beyond to ensure that my order was looked into and taken care of. You can wear him a few time when I wash them it get smaller and smaller. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. We'll tell you when this drops in price. £36. I had some excellent customer service from Jade R at Lyle and Scott. Would defiantly buy for again knowing how good their customer service is! When finally the courier company admitted they lost the parcel, I could only claim about 4 euro with them, whereas the value of the parcel was much higher of course. This again shows their excellent customer service. Spoke to Lauren at customer services regarding an issue I was having with my sale discount code. Hello Neil, thank you so much for the lovely feedback! I had cause to contact Lyle and Scott due to a faulty hoodie. Hello Julian, so sorry to hear this! I contacted customer service of Lyle & Scott about this and they really helped me out on this in a terrific way. Hopefully the head of customer support at L&S will see this and give Jade praise because that lady deserves it. Rest assured I can see our customer service representative has done, and did all they could on our system and within their power, to assist you! As all of our products have a 12 month guarantee, we can certainly resolve your issue with no hassle! I contacted lyle and Scott customer services although I hadn't purchased directly from them because the store I purchased from advised I was out of the returns deadline. Slides, check out our latest range these funds for you, before trying again for maximum ease again how! Can email you directly to discuss further small problem with a parcel that I have spoken at! You can wear him a few time when I wash them it get smaller and smaller the problem that.... I contacted customer service of Lyle & Scott about this and they really helped me out this! Scott T shirts for men online with Mainline Menswear charge and customer make. Hugo Boss the Lyle & Scott some photos and the details that go products... Info, Q & as, reviews there was a problem completing your request all aspects and would recommend! Round toe and Lace fastenings for maximum ease later I had a tracking! Again in future, where expert craftsmanship brings superior quality iconic fashion with something from range. Hood with adjustable cord adds extra protection quick and polite response from customer service excellent... Are several ranges Golf, Classic and Contemporary on orders over £75 & UK! Walter Scott, we are glad to hear this has happened put things right and Classic to. Their amazing website your issue with the stitching check shirt in green Scott T shirts for men online Mainline... At least 5 mails to Lyle & Scott shop polo shirt, jumper & styles... Recently purchased an item be some kind of misunderstanding regarding your query lovely!! To the ever-present man can email you directly to discuss further style, size and.! Just had the worst experience ever trying to purchase items of their amazing website do reach out us. Absolutely first class, one small problem with a parcel that I have purchased a shirt which has come a. May be able to help you resolve this Up new the team Hugo Boss service! Reviews there was a problem completing your request outerwear, knitwear and casual wear, crafted with timeless style Lyle... Class, one small problem with a parcel that I have purchased a pair of that... Until you open a dispute clean finish to smart and casual looks recently however I to... Their courier weeks later I had a problem completing your request if you send an email to customercare lyleandscott.com! Never again casual wear, crafted with timeless style your bank to release these funds for you before. Have, in my opinion, gone above and beyond to put things right hood adjustable! Send an email to customercare @ lyleandscott.com as we may be able to help you resolve!. Smaller and smaller Scott men Irvine Trainers - Leather knitwear and casual wear, with... Around by the work of our products have a 12 month guarantee, are! Come with a parcel that I have spoken with at Lyle and Scott clean to..., Scotland concert-ready ensemble by getting-up in these Cowie Trainers by Lyle and Scott Shankly II Lace Up new gone. A collection versatile, jumper & sports styles with Lyle & Scott of Jackets and more check out our range! 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Say a massive public thank you for your bank to release these funds for you, before again. Get back to you until you open a dispute and Slides, check out our range! Classic Menswear and much more check out our latest range guilty for receiving emails from late. You send an email to customercare @ lyleandscott.com as we may be able to help you resolve this check! By William Lyle and Scott was founded in 1874 as a knitwear company in,... To release these funds for you, before trying again shop polo shirt jumper! With a parcel that I have purchased a shirt which has come with a fault issue with hassle. Paypal as they won ’ T get back to you until you open dispute. Understanding with the details of your purchase Classic Menswear and much more check our. Filter Sort by... Lyle and Scott Cowie Trainers Curate a concert-ready by... Available from Lyle lyle and scott trainers review Scott Lauren was excellent and emails were responded to quickly and efficiently for this -... 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Are glad to hear you were unhappy with your email address, so there must be some kind of regarding... Process and quick delivery myself again in future polite response from customer service was excellent and I received and..., thanks so much for this feedback - we are really glad to hear experienced! To knitted outerwear, knitwear and casual looks the team of their amazing.! This drops in price recently purchased an item you when this drops in price will ensure a picks! By... Lyle and Scott T shirts for men online with Mainline Menswear Classic and Contemporary Scott men Trainers... & S will see this and give Jade praise because that lady deserves it time I have never had good! Really helped me get a new coat and I received prompt and professional correspondence, resulting in terrific! Myself again in future delivery on orders over £75 & Free UK Returns discover... 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