The food was on point but the service was a bit slow and missed the mark. Hair dryer works better than mine at home and with long hair that is huge to me. Sure it just opened and sure they are sill working on it, it did not bother us! The bar staff around the resort and the servers near the beach and swimming pools were always great. Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. The resort is broken into 3 sections, regular section with main pools, Children's water park (pools) and Beach area. Cons: Diamond Club value, Vacation Club/Time Share (no interest to us) Recommend - Yes - for Families, Foodies, Beach, Couples, Luxury, Hideaway section - if you want Adult only area. Yes there is still construction going on but it is minimal and the hotel does a great job about being discreet (and we were at a pool that had a good amount of it). They will serve you drinks in your swim out pool.The last thing I would want to share is that there are lots of step down places around bars, restaurants, pool decks and different lounge chair levels that could make be difficult for older travelers. We did not have issues with it but did notice some older guest did.It was hard to leave for home. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. SOOOOO GOOD) Because he was a grill guy I didn't know if I should tip him or not so I did because he made my experience a good one and I could see how grateful he was.The a la cartes where hit or missArmadillo (Tex-Mex) (Try the fish tacos and nacho salad - so good) and Hunter (Steakhouse)Honestly the food at both these places were amazing. On windy days seaweed would wash up. Food:By Far the BEST buffet restaurant (Marche) we have ever experienced. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. All of our faces dropped seeing the lobby. Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. We frequented the Chill Pool bar during the day where Able kept us and the other guests very happy with his excellent personalized service and well mixed drinks. I had the Grouper which was amazing. Restaurants were all gorgeous very hard to photograph because they are all 2 stories high. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. - See 14,671 traveler reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun Resort & … We had swim out room that adjoined the other couple we were traveling with. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. The resort is built on a white sand beach with mangroves/swamp to the rear with a 3 kilometer road coming direct from the main highway to the resort and is isolated from any other properties so you will have to take taxi, or bus to town. We politely declined and had no issues after. And we were not disappointed but we also went in with the mindset that it was a new resort and there would be several things that would need attention.We arrived to the hotel at 12:00am in Cancun and was pleasantly surprised that the bus ride was only 15 minutes away from the airport. Luxury Presidential 1 Bedroom Suite - Diamond Club. We hope we can welcome you once again and provide you a more pleasant vacation.Luxury regardsFrancisco JorgeGeneral Director, We stayed at the Hideaway adults-only side and had an amazing vacation.The resort is beautiful and the staff is great. It is so beautiful. Hideaway (Adult Only) Pool, Restaurant, and beach area. Make your family vacation in Mexico truly memorable with a stay at the Royalton Riviera Cancun. Stay at this 4-star beach property in Cancun. Our guests praise the pool and the restaurant in our reviews. Recommend - Yes - for Families, Foodies, Beach, Couples, Luxury, Hideaway section - if you want Adult only area. Diamond Club Luxury Suite 1 King Bed and comfortable double sofa bed or 2 Queen Beds. Also they were able to provide everything that we required, including a small maintenance issue with a fuse blowing in the room was resolved quickly. Taxes and fees that are shown are estimates only. The longest part of the ride was from the main road to the resort itself because of the 15 speed bumps they have on the road. Enjoy free WiFi, free parking, and 2 outdoor pools. Cons: Diamond Club value, Vacation Club/Time Share (no interest to us) Accommodations. Diamond Club:We found it odd that the Diamond Club lounge was located on the opposite side of the resort compared to where Diamond club rooms are located, and thus we did not frequent the lounge.The DC pool area is very large, and does not have the feeling of an exclusive upgraded area compared to other resorts that we have visited like Excellence has with their Excellence Club upgrade. They called us once to follow up if we were going attend and that was it -- so I can't speak to how aggressive the breakfast was. She was calm and really started off our experience at the spa in an amazing manner. We enjoyed top shelf such as Crown at several bars, they don't have Crown it at the bars on the beach.The Room was amazing! Once you went out on the balcony and all the way to one side of the area you could see the ocean through the trees. We checked in at the Diamond Club lounge, and was very quick and easy. Prices are subject to change. We were a couple and given 2 double beds, but didn't want to switch locations and keep swim out room (were told our booking sheet said double occupancy two double beds - that's funny). I wouldn't even have to ask it was always "Sir, coffee with baileys and a mimosa" Little things like that make vacations worth the money you spend. The resort is broken into 3 sections, regular section with main pools, Children's water park (pools) and Beach area. The drinks were mixed well, and top liquors were available. Opened pretty much all the time. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Royalton Suites Cancun Resort & Spa is an all-inclusive resort that boasts luxurious Junior, Presidential and Chairman's Suites with premium DreamBeds™, Royalton signature rain shower, 24-hour room service and many other exclusive amenities only found at Royalton Luxury Resorts. I would not want a room on the mangrove side. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. We had reserved an ocean view luxury suite with terrace jacuzzi. 2. Always a smile on his face and again new my order. We are glad to know that we were able to provide the relaxing holiday you were looking forward to have. Hideaway (Adult Only) Pool, Restaurant, and beach area. We were placed in room 6303 which was an ocean view room with Jacuzzi on terrace. Taxes and fees that are shown are estimates only. Diamond Club pools and beach area. We especially loved Roberto and Carlos at the Hideaway Pool bar who kept the drinks coming right to our swim out pool. Luxury RegardsFrancisco JorgeGeneral Director, This is the version of our website addressed to speakers of English in the United States. The extra few dollars we paid for this upgrade was well worth it. Julia did a great job, I felt so relaxed after the 75 minutes.Things that can be improved onefficient restaurants - wait times of 1 1/2 hours in a line is tough and also taking 2 1/2 hours to complete a meal is also something that needs to be looked at.The steps near the main pool need to be fixed as they are uneven and we saw a couple fall down the steps Lack of rest rooms around pool or beach area. All Royalton Guests have complimentary access to the Level 18 Rooftop Cabana Lounge pool area with soft drinks included. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Didn't think that happened in Mexico.With our kids what would take the normal person 5 minutes to get from pool to the room took us 25, so everything was a major excursion, but that's prob just us lots of ramps and elevators for strollers, Dear CarlosSanSelenosThank you for taking the time to write such a wonderful review about your experience at Royalton Riviera Cancun. Luxury Suites, brightly decorated rooms, with 1 King Bed or 2 Queen beds and a comfortable double sofa bed. Better process is required here.Butler Service:Was amazing, and they did wow us with a bubble bath, delivering drinks to us poolside after the bars closed and having a cheese tray in our room when returning. Enjoy free WiFi, 8 outdoor pools, and 10 restaurants. Review tags are currently only available for English language reviews. Stay at this 4.5-star luxury property in Puerto Morelos. We checked in at the Diamond Club lounge, and was very quick and easy. We requested a king size bed but at first received double, we requested to be close the to the kids area but were on the other side of the resort, we requested to be at a higher floor as we heard the view was much better, but we were put on the second floor, when you looked out our window you looked at the pool area and restaurant there was no ocean in sight. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Photo : 2 bedroom diamond club Oceanview suite - Découvrez les 13 210 photos et vidéos de Royalton Riviera Cancun Resort & Spa prises par des membres de Tripadvisor. Hairdryers, Royalton-branded toiletries, and scales are also provided in the bathrooms. Diamond Club pools and beach area. Mini fridge, large TV (with English TV shows and movies) The double sink with vanity and light up mirror was so nice I might have to remodel my own at home.WiFi was every where, including the beach! Food was amazing at the buffet, many cook to order stations! Thank you very much for sharing your experience with us and others through TripAdvisor. We spent our mornings on the beach and afternoons at the pool. We had an odd number room and that put our swim out in the shade although the water was warmer than our closest swim pool with swim up bar. Exclusive to Hideaway Guests: Privileged access to exclusive pools, reserved beachfront areas and restaurants. I will say that our server at Hunter had great customer service skills we were waiting on our food which is what set him back. Also organizing chairs. But a great deterrent from driving fast. This is a 2-bedroom suite - one with a King Bed and the other with 2 Queen beds. Dear CindyIt feels very rewarding to hear that our services have gone beyond our clients expectations.We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean.Looking forward to welcoming you back pretty soon.Luxury RegardsFrancisco JorgeGeneral Manager, Pros.-Rooms- You will not be able to beat these beautiful rooms. Hideaway At Royalton Riviera Cancun: Luxury Presidential one-bedroom suite ocean view diamond club....aaaah!! Please see our partners for more details. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. Returning Visitor - Yes If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. As of Jan 14, 2021, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun Resort & Spa - All Inclusive on Jan 21, 2021 start from CA $356, excluding taxes and fees. I have never mentioned employees in a Trip Advisor Review before but Tania, Estefania exceeded our expectations. Diamond Club Upgrade - Probably not/Maybe (Why 4 stars) Super friendly. I did hear good things though about the teppanyaki tables but you would have to line up that day at 8 in order to get a seating and because of the size of our group it was almost next to impossible.Opa was a 50/50 split with our group. Choose from the Resort or Diamond Club™ sections. And of course guests have full access to the entire Royalton Riviera Cancun.. By far the best food at an all-inclusive we have visited - and I mean BY FAR! I can tell you a million things about how amazing it is but honestly the pictures say much more. The staff was always helpful and very friendly! The 2 rooms together are a 2 bedroom suite. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Summary: You can be certain that all your comments will be taken into consideration. As for the timeshare breakfast - we passed. Al-la-Carte, we visited Italian, Japanese, Tex Mex, and Steakhouse - All were very good and most should not be disappointed. After sitting on the beach then the pool I was happy to have a shaded swim out. Summary: This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Hoping to hear back from them soon :), Dear DanandmarinaThank you for your posting on TripAdvisor. Every day we work up to a beautiful sunrise and at night we saw the moon rise. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 bedroom diamond club Oceanview suite - Check out Tripadvisor members' 13,029 candid photos and videos of Royalton Riviera Cancun … Check in: This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. The beach was long and had separate areas for Hideaway (Adults Only) and Diamond Club members. Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. Dear ImhoffbWe are very pleased to read you had such a wonderful experience in our Resort. Occupancy Limits: 3 adults, 2 children, 4 total. We wish to have the pleasure of seeing you again soon for your weeding.Until then, I wish you all the best from Riviera Cancun.Luxury RegardsFrancisco JorgeGeneral Director. lots of options for kids, my 2 year old popped the button off his pants. Enjoy free WiFi, 8 outdoor pools, and 10 restaurants. Luxury at its best, but still a few things that need to be ironed out. Several had mentioned sea weed on the beach, we only had what I would call sea grass our last morning and it was not a problem. The entrance from the street to the actual hotel is, Dear Julie W We couldn’t be more pleased to know that you enjoyed your stay at Royalton Riviera Cancun. or make everyone wait? Slippers and robes hang in the closet. As we were a big group, these gentleman took great care of us to the point they knew our orders. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. All of our 840 luxurious rooms and suites offer: Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. We went to breakfast every morning and we were always greeted with a smile from our favorite server's Josue and Armando. In the evening we frequented the Martin Bar which would get busy during the shows and the bartenders really hustled and did an excellent job.I hope you find this review helpful, and enjoy your stay at the Royalton Riviera Maya.More, Dear DomLYYZWe heartily appreciate your taking the time to write such a detailed review on our resort Royalton Riviera Cancun. We hope to have the pleasure of seeing you again soon. The resort itself is absolutely stunning. There were 2 minor issues, the first being the tripping hazards along some of the hallways and around the mainpool bar area (which they are trying to fix by putting up yellow caution signs), and the second being the lack of sufficient washrooms by the pool areas. Continuously improving our performance in all areas is our main task. The safe is easy to use with outlet and USB ports for charging. We had a private shuttle through Lomas (who I would recommend), and it was only about a 15-20 min trip to the hotel from the Cancun airport. ABOUT Hi I’m Jon ♂️ & I’m Allana ♀️. Bars:There are many bars throughout the hotel and you should not be waiting too long for a drink. It is only 15 minutes from the airport (Bonus for us!) more. So we were extremely happy.The FoodThe buffet was on point for breakfast, lunch and dinner. We have stayed at many resorts and rank this one as one of the nicest. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. The service was on point and they should be commended as I watched them interact with others it was the same experience regardless of the person which shows a high standard for customer satisfaction.At the buffet, the dinner seafood grill gentleman was fantastic. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. So good.After the 4th day we decided that we would only go to the buffet because we knew we would not be disappointed and I think that helped curve some of the issue we did have.The Spa - WOW that is all I can say. Discover genuine guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive along with the latest prices and availability – book now. Incredibly beautiful. While looking from the long driveway at the resort it looked like a beautiful oasis and it didn't disappoint when we got closer. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. more. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Hoping to receive you again in sunny at Royalton Riviera Cancun.Luxury RegardsFracisco JorgeGeneral Manager. Popular attractions Tortuga Beach and La Isla Shopping Mall are located nearby. We were not interested in hearing promos during our visit so we just handed in our return voyage slip the next day at the reps. desk.View- if you want an ocean view book ocean front. For us is really important your feedback and we are happy to read that you particularly appreciated our facilities and restaurants. The resort is built on a white sand beach with mangroves/swamp to the rear with a 3 kilometer road coming direct from the main highway to the resort and is isolated from any other properties so you will have to take taxi, or bus to town.Summary: Recommend - Yes - for Families, Foodies, Beach, Couples, Luxury, Hideaway section - if you want Adult only area.Pros: Cleanliness, Service Staff, Resort Ambiance, Accommodations/Rooms, Safety/SecurityCons: Diamond Club value, Vacation Club/Time Share (no interest to us) Returning Visitor - YesDiamond Club Upgrade - Probably not/Maybe (Why 4 stars)Now here are the details if you want the longer version:Check in:We checked in at the Diamond Club lounge, and was very quick and easy. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Luxury Family Suite with 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. jorgef576, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review. -beach- Long stretch to walk, some burrs in the sand which were no fun to pick out of my feet. Please see our partners for more details. You cannot pay to see such a beautiful event. There was one Mens stall and one women's stall serving the entire pool area.Overall experience at this resort is a 4.5 with the possibility of it being a 5/5 with minor changes. The Room - Mouth watering. Travelers that book a Diamond Club room get extra perks such as separate check-in, in-room … Nothing was available unless we wanted to upgrade for $250/night with a $50 discount. - See 6,533 traveler reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. jorgef576, Gerente at Royalton Riviera Cancun Resort & Spa, responded to this review, Royalton Riviera Cancun Resort & Spa Features. Pros: Cleanliness, Service Staff, Resort Ambiance, Accommodations/Rooms, Safety/Security They make up for the in service and food. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. My husband and I recently visited (Feb. 5-12) from this great resort and we thoroughly enjoyed every moment! Overall wonderful resort but room for a few improvements, I traveled to Royalton Riviera Cancun for 7 days in July 2016 with my family of 6. We hope to welcome you soon back in Royalton Riviera Cancun. LOVED our swim out rooms! Hideaway @ Royalton, a resort within a resort provides a 343-room boutique section exclusively for adults in a tranquil kids-free haven. This is a walk though of a luxury room and then into a 1 bedroom diamond club presidential Jacuzzi suite. Every morning I saw a cleaning crew from my window, grooming the sand and picking up any garbage. rooms are important for us as we spend the afternoon out of the sun with our napping kids.-Restaurants- Food was good, always served hot, nothing blew my socks off, but nothings was gross. Plenty of outlets. Awake each day and fall asleep each night in the privilege of this Presidential suite designed to keep the family together. While we were staying there they were still doing construction on one of the wings near the kids area and also doing some work on the main pool. The sushi was as one of the other trip advisor reviews said it is as bad if not worse than sushi you would buy from the supermarket. There are also a restaurant by each pool and one at the beach. He was always walking around the main pool asking people if they wanted a drink or water. Diamond Club pools and beach area. Check in: Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction.Hoping to welcome you once again at Hideaway at Royalton.Luxury regardsFrancisco JorgeGeneral Director. Occupancy Limits: 3 adults, 3 children, 4 total. It is not close to much if you don't want to stay at the resort. This premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. There is a main area of restaurants beneath the main lobby behind the main show pool. 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